Hey, I'm Sonalika
An MFA Service Design candidate at SCAD, currently I’m studying the influential role of this field within organizations and systems, especially in this time of increased uncertainty. Leveraging my background in engineering and 5 years of experience at a start-up as a marketing and design strategist, I want to work on solving problems using the design lens of vulnerability, human connections, accessibility, and growth.
Selected Work
Redesign for frictionless payment
A system that streamlines market payment processes and fosters holistic stakeholder understanding, to empower the organization to prioritize its mission-driven programs.
Seamless vitals checkup experience
A redesign of patients' relationship with Mayo Clinic's built environment, to reinforce their decision to trust the medical center.
In-queue waiting experience
A service restructuring intervention to increase visitor satisfaction at Disney Theme Parks, via the MagicBand+ to cultivate greater brand loyalty.
Design for reduced social isolation
A service to foster a strong sense of community within virtual travel experiences, allowing senior citizens to connect with others who share their interests and passions.
Toolkit
About me
Hey. I’m Sonalika, a service designer, adventure seeker, curious learner, problem solver, and creative storyteller. With a background in marketing and strategizing for experience design, I want to design for meaningful journeys people will love, and am always looking for opportunities to explore and learn.
